Legal
Refund Policy
Last updated 30 October 2026
Draft. This text is a starting point, not legal advice. It must be reviewed and adapted to your business before launch.
Because our products are digital and delivered immediately, refunds are limited as described below.
01When we refund
We refund purchases where the product is materially different from its description or cannot be made to work after reasonable support from us, if you request it within 14 days of purchase.
02When we do not
We do not refund change-of-mind purchases, incompatibility with plugins or server software not listed on the product page, or purchases where the licence terms were breached.
03How refunds work
Contact support with your order number. Approved refunds are returned to the original payment method by the payment provider, and access to the refunded product is revoked. Processing times depend on PayPal or Tebex.
04Chargebacks
Please contact us before opening a dispute. Access to disputed products is suspended until the dispute is resolved.